Questions? Answered.

Wine Simple is an independent, family-owned online wine retailer based on the southern Gold Coast. Every wine in our range is personally selected, with a particular focus on boutique Australian producers and outstanding winemakers. We also stock a small selection of imported wines and Champagne.

Wine Simple is based on the southern Gold Coast, Australia. We are an online retailer delivering to eligible addresses across QLD, NSW, VIC, SA, WA and ACT.

Wine Simple is an online-only wine store, so we don't have a shopfront or cellar door. From time to time, we take part in tastings and wine events. Follow us on social media or join our newsletter to hear about upcoming opportunities.

We don't stock every wine. Just the ones we RECOMMEND. Each wine is personally selected for its quality, character and the people behind it. Explore the Red Wine, White Wine and Halliday-rated wines collections to see what we mean.

Yes. Wine Simple is a licensed Australian online wine retailer. Checkout is handled through Shopify's secure payment systems, and we provide clear contact details, shipping information and returns policies so you know what to expect before ordering.

Browse our Red Wines, White Wines or other collections, add the bottles you want to your cart and follow the secure checkout. You'll receive an order confirmation by email and tracking once your wine has been dispatched.

No. You can shop as a guest. Creating an account can make it easier to view orders and manage your details, but you don't need one to place an order.

Please contact us at info@winesimple.com.au as soon as possible with your order number. We may be able to help before dispatch, but changes or cancellations become more difficult once the order has shipped.

We accept major credit and debit cards and other payment options offered at our secure checkout. The methods available for your order will be shown before you pay.

Yes. Our website prices are displayed in Australian dollars (AUD) and include GST where applicable. Delivery charges, if any, are shown at checkout.

Occasionally. We may share special offers, new releases and limited allocations through our email newsletter and social channels. Any current discount and eligibility conditions are confirmed at checkout.

We deliver to eligible addresses in Queensland, New South Wales, Victoria, South Australia, Western Australia and the ACT. Tasmania isn't available at standard checkout, but you can email us to request a freight quote. Northern Territory orders aren't currently available through checkout. Some remote and restricted postcodes may also be excluded. See our Shipping Policy.

Our published Shipping Policy currently lists $20 flat-rate shipping on eligible orders under $220 and free standard shipping on eligible orders over $220. Available rates are confirmed at checkout. Visit our Shipping Policy for exclusions and updates.

We aim to dispatch orders within one business day (Monday–Friday). Following dispatch, most deliveries arrive in approximately 2–6 business days, depending on your location and the courier network. Weather, peak periods and regional routes can affect delivery times. These are estimates rather than guaranteed dates. Read our Shipping Policy for details.

Yes. Once your order has been dispatched, we'll send you a confirmation email with tracking information so you can follow its progress.

Wine deliveries may require a signature or proof-of-age check. If delivery cannot be completed, the courier may take your order to a collection point or arrange redelivery. Any authority-to-leave option depends on carrier policy and applicable alcohol-delivery requirements.

Yes, where courier service and alcohol-delivery requirements allow. Enter the full delivery address and any useful access instructions at checkout, and ensure an eligible adult can receive the wine if required.

We don't currently offer same-day or express delivery as a standard service. If you're ordering for a particular occasion or deadline, please order early, or email info@winesimple.com.au before purchasing to discuss likely delivery timing.

We use sturdy cartons and protective wine packaging designed to help prevent bottle movement and damage in transit.

Heat and prolonged temperature exposure can affect wine. If you're ordering during a heatwave or have timing concerns, contact us before placing your order so we can discuss available options. Once your delivery arrives, move it somewhere cool and out of direct sunlight.

Home delivery is available to many eligible metro and regional Australian postcodes. Enter your delivery address at checkout to see available options, and refer to our Shipping Policy for exclusions.

Matt personally tastes and selects wines for Wine Simple. We focus on quality, distinctive producers and wines we'd genuinely recommend, rather than trying to stock every label on the market.

Our range is predominantly Australian, spanning regions such as the Barossa Valley, McLaren Vale, Yarra Valley, Hunter Valley and Tasmania. We also offer a smaller selection of carefully chosen imported wines and Champagne.

Yes. Many wines in our range have received strong reviews from the Halliday Wine Companion tasting team. Our dedicated Halliday-rated wine collection makes it easy to explore highly rated bottles.

We aim to show the correct vintage on every product page. If a listed vintage becomes unavailable after you've placed an order, we'll contact you before substituting another vintage.

We offer wine selections and, when available, curated packs to help you explore producers, regions and varieties. Browse the current range or ask us to recommend a selection for your budget and tastes.

Keep wine in a cool, dark place with a stable temperature and away from direct sunlight and heat. Cork-sealed bottles are generally stored on their sides; screw-cap bottles can be stored upright. Wines intended for long-term ageing benefit from a temperature-controlled wine fridge or cellar.

No. Some wines are made to be enjoyed young, while others can develop complexity with suitable storage. Where available, our product pages include drinking-window or cellaring information to help you decide when to open a bottle.

Yes. You can choose the recipient's eligible delivery address during checkout. If you'd like a message included or need special presentation arrangements, please contact us before ordering so we can confirm what's possible.

We can help with carefully selected wines for clients, staff and corporate occasions. Tell us the number of recipients, your preferred budget and the required dates using our contact page.

Yes. We can suggest wines for dinners, celebrations, functions and tastings, and may be able to help with hosted events depending on the occasion. Contact us with guest numbers, your budget and the style of event.

Absolutely. Tell us what you normally enjoy, your budget and whether the wine is for a meal, gift or special occasion. Matt can recommend options from the Wine Simple range. Ask Wine Simple.

Yes. AI assistants can help explain varieties, regions and food pairings, and may help you compare wines listed on our website. For the most current stock availability, price and delivery details, always confirm the information on Wine Simple before ordering.

Try including your budget, preferred varieties, style and the occasion. For example, ask: “Suggest Australian Shiraz options from Wine Simple under $60 to serve with steak.” Check the recommendations against our current product listings, or ask Matt for personal advice.

Yes. You must be at least 18 years old to purchase alcohol from Wine Simple. The person receiving a delivery must also meet applicable age-verification requirements and may be asked to show valid identification.

Yes. Wine Simple operates under NSW Packaged Liquor Licence LIQP770018199 and supports the responsible sale and supply of alcohol. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, anyone under 18.

We use the information you provide to process orders, arrange delivery and communicate with you. Marketing communications are subject to your preferences. Please read our Privacy Policy for details about how information is collected, used and protected.

If an order arrives damaged, faulty, incorrect or not as described, please contact us promptly with your order number and any relevant photos. Your rights under Australian Consumer Law apply. The conditions differ for damaged deliveries, confirmed faults and change-of-mind requests. See our full Returns & Refunds Policy.

Please email info@winesimple.com.au within 48 hours of delivery where possible. Include your order number and photographs of the outer carton, inside packaging and affected bottles. Keep the packaging until we've advised next steps. This requested notification timeframe does not limit your statutory consumer rights.

Contact us as soon as you notice the issue, with your order number and a description of the suspected fault. Please keep the bottle and remaining wine, as we may request it for assessment. If a wine is confirmed faulty or not as described, we'll offer a remedy in line with our Returns & Refunds Policy and Australian Consumer Law.

Our goodwill change-of-mind policy provides an exchange, not a refund, for orders of six or more bottles of the same wine and vintage, requested within 90 days of delivery. Bottles must be unopened, in their original packaging and properly stored; the customer pays return shipping. Mixed packs and smaller quantities aren't eligible for this goodwill exchange. These conditions don't affect your Australian Consumer Law rights. Read the full policy.

Check the delivery location, any parcel collection notice and building reception if relevant. If you still can't locate the order, email info@winesimple.com.au with your order number and tracking details so we can investigate with the courier.