Wine Simple FAQ — Buy Wine Online & Wine Delivery Australia-Wide

Wine Simple is an online wine store specialising in premium Australian wine, delivered Australia-wide. Every bottle is hand-picked from boutique producers and iconic wineries, with a focus on quality over quantity, fair pricing and honest descriptions. If you’re searching for a better way to buy wine online in Australia, this is it.

Wine Simple is based on the Gold Coast, Queensland, and ships wine to customers all over Australia. We work closely with wineries across regions such as the Barossa Valley, McLaren Vale, Eden Valley, Adelaide Hills, Yarra Valley, Hunter Valley and more.

Wine Simple is currently an online-only wine store. From time to time we host tastings, pop-ups or events in person. The best way to hear about those is to follow us on social media and join our email list.

We don’t try to stock everything. Instead, we specialise in wines that we genuinely love and would happily pour for friends at home – often from smaller producers you won’t see in the major chains. Expect curated Australian Shiraz, Grenache, Chardonnay, Semillon, Pinot Noir and more, including Halliday-rated wines and limited releases from top wineries.

Need wine? Simple. Wine Simple.

Yes. Wine Simple is a licensed Australian online wine store and we use secure, PCI-compliant payment providers to process all transactions. Your card details are encrypted and not stored by us, and every order is packed safely and shipped with trusted national couriers. You can also check reviews on our product pages and on Google to see what other customers think before you buy.

Browse our collections (for example Red Wine and White Wine), choose your bottles or mixed packs, add them to your cart and follow the secure checkout. You’ll receive an order confirmation by email and another email with tracking details once your wine has shipped.

You can check out as a guest, but creating an account makes it easier to see past orders, save addresses and re-order your favourite wines. It also helps us personalise recommendations over time.

If you need to change your order details (address, wines, quantity) or cancel, please contact us as soon as possible. Once an order has been packed or shipped it may not be possible to alter it, but we’ll always do our best to help.

We accept major credit and debit cards and other secure online payment methods offered at checkout. All payments are processed through trusted, PCI-compliant providers and are encrypted for your security.

Yes. All prices on Wine Simple are shown in Australian dollars (AUD). Where applicable, GST is included in the price you see on the product page and at checkout.

From time to time we run promotions, mixed-case deals and discount codes for subscribers and social followers. The best way to hear about offers is to join our email list and follow Wine Simple on social media.

Yes. We offer wine delivery to major cities and many regional areas around Australia, including Sydney, Melbourne, Brisbane, Adelaide, Gold Coast and Sunshine Coast. Remote or very isolated locations may have longer delivery times or limited service depending on the courier network.

For more location-specific information, see our dedicated Wine Delivery page.

Most orders ship with a simple flat delivery fee, and we regularly offer free shipping when you spend a certain amount in one order (for example, free delivery on orders of $180 or more). Shipping offers can change from time to time, so always check the latest banner or your cart for the current rate.

Delivery times depend on your location and courier network, but as a guide:

• QLD, NSW, VIC, SA & ACT metro: usually around 2–6 business days after dispatch.
• Regional areas & WA / NT / TAS: can take a little longer depending on distance and courier schedules.

These are estimates only. Peak periods, public holidays and extreme weather can impact transit times.

Yes. Once your order has been dispatched you’ll receive a shipping confirmation email with tracking details so you can follow your wine as it makes its way to your door.

Couriers generally require an adult to be present to accept delivery of alcohol. In some areas you may be able to provide authority to leave the parcel in a safe place, subject to courier policies and Responsible Service of Alcohol obligations. If delivery cannot be completed, your order may be taken to a local collection point or a re-delivery may be arranged.

Yes. We can deliver to residential homes, apartments and many business addresses, provided an adult (18+) is available to receive the delivery. Please include any helpful delivery notes (gate codes, reception hours, etc.) at checkout.

At this stage we focus on fast, reliable courier delivery rather than one-hour or instant services. If you need wine by a specific date (for example, a gift or event), please order ahead where possible and use the tracking link to follow your order.

Orders are packed in sturdy cartons or specialised wine shippers designed to protect bottles in transit. We always aim to minimise movement and keep your wine safe from knocks and bumps on the way to you.

Heat can be tough on wine. We monitor conditions and may adjust dispatch days or use additional protective packaging during periods of extreme heat where possible. If you’re concerned about a heatwave or have specific timing requests, please reach out before or immediately after placing your order so we can discuss options.

In most cases, yes. Wine Simple offers home delivery to a wide range of Australian postcodes, including major cities and many regional areas. If you can receive standard courier parcels at your address, there is a good chance we can deliver wine there too. For location-specific information, start with our Wine Delivery hub and city pages for Sydney, Melbourne, Brisbane, Gold Coast, Adelaide and Sunshine Coast.

We taste widely and only stock wines we genuinely believe over-deliver for their price. That includes boutique producers, classic Australian regions and a strong focus on quality, balance and drinkability. We avoid “supermarket specials” in favour of wines with real character and a story behind them.

Our main focus is Australian wine – from Barossa Shiraz and McLaren Vale Grenache to Yarra Valley Chardonnay, Hunter Valley Semillon, Tasmanian Pinot Noir and more. From time to time we may offer imported wines if they fit our philosophy and complement the range.

Yes. Many wines at Wine Simple have been highly rated by the Halliday Wine Companion and other critics. You can browse our dedicated Halliday Collection to find wines with strong scores, often from smaller producers that still fly under the radar.

We always aim to ensure the vintage listed on the product page matches the wine we ship. When a vintage change occurs, we update the listing as quickly as possible. If there’s ever a situation where the vintage needs to be swapped after you order, we’ll do our best to contact you before dispatch to confirm you’re happy with the change.

Yes. We regularly create curated mixed packs – for example regional selections, variety-focused packs or “discovery” cases that make it easy to explore new producers. Keep an eye on our mixed packs and seasonal offers for the latest line-up.

For most wines, store bottles lying down (if sealed with cork) or standing upright (if under screw cap) in a cool, dark place with a steady temperature. Avoid hot garages, direct sunlight and big temperature swings. Serious cellar-worthy bottles are best kept in a dedicated wine fridge or temperature-controlled cellar.

Some wines are designed to drink young and fresh, while others can improve for many years. Wherever possible we’ll include drinking windows or cellaring suggestions in the product description to help you decide when to open each bottle.

Absolutely. Wine makes an excellent gift. At checkout you can enter the recipient’s address for delivery. If you’d like to exclude pricing or include a short gift message, contact us after placing your order and we’ll do our best to help.

Yes. We can assist with curated selections for client gifts, staff rewards, settlement gifts and other corporate occasions. Please contact us with your budget, quantity and timing so we can recommend suitable wines and discuss delivery options.

We can help you choose wines for dinners, celebrations and tastings, and in some cases assist with hosted events or guided tastings. Reach out with details of your event (guest numbers, style, budget) and we’ll come back with ideas.

Yes. If you’re unsure where to start, tell us what you usually drink, your budget and the occasion, and we can suggest options from our range – whether that’s Barossa Shiraz, Hunter Valley Semillon, Yarra Valley Pinot Noir or a mixed case to explore something new.

Many customers now use AI tools (such as ChatGPT) to explore our collections, compare styles and ask questions like “What’s the best wine for a barbecue?” or “What wine should I buy my boss?”. You’re welcome to use these tools to browse Wine Simple, read our descriptions and narrow down options – then complete your purchase directly on our website.

AI tools don’t always have real-time stock data, so always rely on the product page and your cart for final pricing, availability and shipping information.

When using ChatGPT or another AI assistant, you’ll get the best results if you include a few details in your question, such as your budget per bottle, the occasion, what you usually drink, and that you want wines specifically from Wine Simple and Australian regions like Barossa, McLaren Vale, Yarra Valley or Hunter Valley.

For example: ask “Recommend a Barossa Shiraz under $60 from Wine Simple for a steak dinner” or “What mixed case from Wine Simple should I buy to explore Australian Pinot Noir?”. Then click through to the wines suggested and complete your order on our website.

Yes. You must be 18 years or older to purchase wine from Wine Simple. By placing an order you are confirming that you are at least 18, and the person receiving the delivery must also be 18+ and able to provide proof of age if requested by the courier.

Wine Simple operates under a valid liquor licence and complies with all relevant Australian laws for online alcohol sales and delivery. We fully support the Responsible Service of Alcohol (RSA).

No alcohol can be sold or supplied to anyone under 18. It’s against the law. LIQP770018199.

We use your details only to process orders, deliver wine and communicate with you about your purchase (and any marketing you’ve opted in to). Payment information is handled securely by trusted payment providers; we do not see or store your full card details. For more information, please refer to our Privacy Policy.

We want you to be happy with every bottle. If your order arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photos where relevant. We comply with Australian Consumer Law and will work with you to repair, replace or refund where appropriate.

If any bottles arrive broken, leaking or clearly damaged in transit, please take clear photos of the packaging and affected bottles and contact us promptly. We’ll liaise with the courier and organise a replacement or refund in line with our policy.

Occasionally a bottle may be faulty (for example, cork taint or serious oxidation). If you believe a wine is not sound, keep the bottle (with most of the wine still inside if possible) and contact us with details. We may request photos or further information and will assess replacements or credits on a case-by-case basis.

Change-of-mind returns for alcohol are more limited than for many other products. If you’ve simply changed your mind and the wine has been stored correctly and not opened, please contact us to discuss your situation. While we are not obliged to offer a refund in every case, we’ll always be fair and follow Australian Consumer Law.

First, check any safe drop locations, building mail rooms, reception areas or with neighbours who may have accepted the parcel. If you still can’t locate it, contact us with your order number and tracking details. We’ll investigate with the courier and work with you to find a solution in line with our delivery and returns policy.